FAQ

GENERAL FAQ

 

The item I want is sold out. Will it be restocked?

                  If the item is still live on our site, it will most likely be restocked in the future! On the product page, click "Notify me" to sign up to receive an email or text when the item is back in stock.

 

Can I cancel or modify my order before it ships?

Cancellation and modification requests and address changes are time sensitive. If you’d like to cancel or edit the shipping address on your order, please email us at dogs@prettygoodboy.com as soon as possible and we’ll do our best to accommodate requests. Our customer experience team is available M-Th 9a-6p PST and requests made outside of business hours are not guaranteed.

 

Do you make price adjustments?

                  No, we unfortunately do not offer price adjustments.

 

 

 

For gift orders, do you offer gift wrapping or gift receipts?

Product prices are never included on the packing slip included with orders, so gift away! If you’d like to include a message, click “Add a Gift Message” in your shopping bag before checking out. We do not offer gift-wrapping at this time.

 

Can I add a gift message to my order?

                  Yes, you can add a gift message to your order! You can access the gift message field before heading to checkout, by clicking on "Cart." At the bottom of your cart, below the "CHECKOUT" button, is a note that says "Buying as a Gift? Add a Gift Message." You can add your message here. Note that gift messages cannot be added to orders after they are placed.

 

I’ve purchased frozen items from your ROWDTLA shop, but I don’t see them on your website. Do you still carry these items?

                  Yes, we still carry frozen items from brands such as Green Juju, Small Batch, Bones&Co., Primal Pets, Ubae.co. and more at our ROWDTLA location. We unfortunately cannot ship these items at this time but plan to in the future.

If you would like to order frozen items online for free local pick up in store, send us an email to dogs@prettygoodboy.com and we will be happy to get an order placed for you.

 

Do you offer wholesale on Pretty Good Boy merch?

                  Yes! Send us an email to dogs@prettygoodboy.com! We would love to be in your shop! A bunch of new merch is coming soon!

 

Is my dog a pretty good boy or girl?

                  The answer is always, yes.

 

 

ORDERS & PAYMENT

Can I cancel or modify my order before it ships?

Cancellation and modification requests and address changes are time sensitive. If you’d like to cancel or edit the shipping address on your order, please email us at dogs@prettygoodboy.com as soon as possible and we’ll do our best to accommodate requests. Our customer experience team is available M-Th 9a-6p PST and requests made outside of business hours are not guaranteed.

 

What payment methods do you accept?

                  We accept Visa, MasterCard, American Express, Discover, Shop Pay, and PayPal. All prices are stated in USD.

 

How can I track my order?

                  After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

 

Do you offer gift receipts?

Product prices are never included on the packing slip included with orders, so gift away! If you’d like to include a message, click “Add a Gift Message” in your shopping bag before checking out.

 

How can I use promotional codes & coupons?

                  To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!

Only one promo code can be applied per order. Please note that our Welcome discount applies only to full-price items and cannot be used during site-wide sales. Discount codes cannot be applied to pre-orders.

 

 

CONTACT

 

Need to get in touch with us?

                  Email our customer experience team at dogs@prettygoodboy.com Monday through Friday (excluding holidays), 9am-6pm PST.

 

Do you have a question about our store?

                  Send us an email at dogs@prettygoodboy.com and will we get back to you!

                  For more information, visit our Store Location page.

 

 

CAREERS

 

Interested in working for Pretty Good Boy?

We are always looking for smart, hardworking, dog-loving humans to add to our team! Send us an email to dogs@prettygoodboy.com.

 

 

PRODUCT CARE

 

I am curious how to care for a collar, leash, or clothing item.

                  We are happy to help with any questions you might have around the care of a product you have purchased! Please send your question to us at dogs@prettygoodboy.com and include your order number and product name.

                  We also suggest going to the brands website as they will have very detailed information that will be helpful regarding the product you purchased.

                 

 

RETURNS

 

What is your return policy?

We’re happy to offer returns on full priced items purchased on prettygoodboy.com that are in an unused condition, within 15 days of purchase. Dog apparel (including collars, leashes, clothing, bandana, bows, etc.) must be in unworn, unused condition with tags attached. Dog treats and chews must be unopened. We unfortunately cannot offer a refund it your dog does not like his/her treats, chews or food. We also cannot offer a refund if your dog destroys its toy. =)

 

All sale items are final sale and may not be returned or exchanged. Items purchased on Instagram or Facebook are only eligible for store credit, not a refund.

 

The customer is responsible for shipping the product back to us, as well as any shipping costs associated with the return. We are happy to accept returns and exchanges from purchases made on prettygoodboy.com in store.

 

To initiate a return for a prettygoodboy.com, send us an email to dogs@prettygoodboy.com

 

Please note our store location only accepts exchanges and store credit for items purchased in store.

 

 

What is your exchange policy?

If you would like to exchange an item, send us an email at dogs@prettygoodboy.com and let us know the item you wish to exchange and what you would like to exchange it for. If the new item is the same price, all set. If the new item/s are more expensive, we will adjust your order and send you an invoice. If the new item/s are less expensive, we can refund your form of payment or email you store credit. Customer pays for return shipping fees for all exchanges and Pretty Good Boy will cover shipping the new item/s to the customer.

 

You can also receive store credit for your original item and place a new order on prettygoodboy.com. You can also visit any store location to make exchanges. If an item is in stock on our website, it is most likely available in store.

 

What's your return/exchange policy on sale items?

                  All sale items are final sale and may not be returned or exchanged. Items purchased during a sitewide sale that are not otherwise part of the sale collection are eligible to be returned/exchanged.

 

How do I return an item?

                  To initiate a return for a prettygoodboy.com order, emaili us at dogs@prettygoodboy.com.

 

How long does it take to process a return?

Once your return is delivered it takes our warehouse up to 6 business days to process and check in your return. Once this has been completed, we will then issue you a refund. If you have not received your refund within 6 business days of your return delivering, then please contact us at dogs@prettygoodboy.com

 

 

Can I return my purchase in store?

                  Yes, our Los Angeles based store can process online order returns. Please be sure to bring your e-mailed order confirmation with you (digital copy is fine!). Kindly note all sale items are final sale and are not eligible for return. See more information about our stores here.

 

Can I return or exchange a gift?

                  Yes. Please email us at dogs@prettygoodboy.com to return or exchange an item you received as a gift. Kindly note all sale items are final sale and are not eligible for return or exchange. To initiate a gift return or gift exchange, you will need to provide us with the order number and shipping zip code, both of which can be found on the packing slip from the original order.

 

What if I received the wrong item in my shipment?

Don’t worry! We’ll make it right. If you receive an incorrect item in your shipment, please email dogs@prettygoodboy.com as soon as possible.

 

 

SHIPPING

 

What are your shipping rates and delivery windows?

 

SHIPPING METHOD                                       COST                                                          DELIVERY TIME

Free Shipping (USPS First Class)        Free for orders over $125         2-6 business days

USPS First Class                                                $7                                                                  2-6 business days

USPS Priority Mail                                            $16                                                               1-4 business days

FedEx 2-Day                                                          $                                                                     2-3 business days       

 

 

How much does shipping cost?

                  We offer free shipping on all U.S. orders over $125*. Please note free shipping eligibility is calculated after any discount codes are applied at checkout.

 

*Applicable on Free Ground Shipping for U.S. orders only.

 

Do you ship internationally?

No, not at this time. We do plan to ship to most countries worldwide pretty soon!

 

When will my order ship?

                  Your order will dispatch within 2 business days and within 1 business day for express orders. Transit times do not include Saturday, Sunday or public holidays.

 

                  Our shipping partners do not operate on weekends. If you have received a shipment confirmation over the weekend, your order will be picked up by the end of the next business day.

Please note that we do not ship on weekends and the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

 

Will I get a tracking number?

                  Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

 

My package shows delivered, but I have not received it.

                  For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, email dogs@prettygoodboy.com and we’ll get to the bottom of it!

Pretty Good Boy is not responsible for delayed, lost or stolen packages. We are not responsible for packages once handed off to mail carrier. 

 

Do you offer local pick up?

                  Yes! We offer free local pickups for customers who live in the Los Angeles area. If interested in picking up at our ROWDTLA shop, choose local pickup at checkout.

                 

Pickup Hours - Monday- Sunday, 11am to 6pm
Pickup Address - Pretty Good Boy 1318 E. 7^th St. #144 LA, CA 90021